FREQUENTLY ASKED QUESTIONS

SENDING DOCUMENT(S)

Can I send more than 1 document at a time?
You can multiple documents when sending. But of the documents must be in the folder and selected before clicking on Send Documents.
Can I send a document(s) to more than 1 person at a time?
You can send a document(s) to more then one person by entering multiple email address. A comma must separate each email address.
Can I send a document(s) to an email address and a fax number at the same time?
Yes. Enter the email address and fax number.
How do I change my fax cover sheet?
There is only one format for the cover sheet and it Can't be changed. You can change your contact information on the cover sheet by clicking on "Account Info", "Cover Sheet" tab.
If I send a document using the secure email send, does the recipient have to have a docuharbor account?
No. The recipient must have an email address and access to the Internet to view and download the document.
Are documents sent as attachments when I send it by email?
No. You are sending the recipient a link to the document. The link directs the recipient to a secure web site to view and/or download the document.

RECEIVING A DOCUMENT(S)

Why are my incoming faxes in a PDF file format?
docuharbor converts incoming faxes to a PDF file format for easy viewing. Adobe Acrobat Reader is required to view PDF file formatted documents.
I received an unwanted fax (Spam). Does docuharbor sell or publish fax numbers?
No. docuharbor has never published or sold lists of fax numbers.
How do I stop receiving unwanted faxes (Spam)?
Opt out of the unwanted fax by contacting the company listed on the unwanted fax. If the problem persists, contact support@docuharbor.com. It is a good idea not to enter your docuharbor fax number on some web sites that have privacy policies that allow the selling of your information to third parities.

VIEWING A  DOCUMENT(S)

Can I view more than one document at a time?
Yes. Select the documents you wish to view and click "View". The viewer will open all selected documents.
Why is it that sometimes a dialog box appears asking me to "Open or Save" the document when I'm trying to view it?
The document that you are trying to view doesn't have an associated application on you computer that can open the document properly. Try converting the document to a PDF file format first and then view the document.

TRIAL PERIOD/BILLING

My trial period is about to end. When I enter my credit card information, when will I be charged?
Your credit card will only be charged at the end of your trial period.
Do I lose any documents or my fax number when I end my trial period?
No. Your fax number remains with your account and no documents or folders are deleted for a couple of days after your trial period ends.
How do I set my account active and end the trial period?
During the trial period, go to Account Info and click on the Billing/Usage tab. Click on the link, "Set my account live".
Is the monthly docuharbor service fee charged in advance?
Yes. docuharbor charges your credit card in advance.
Can I get a refund if I Cancel my account before the end of my monthly billing cycle?
Unfortunately no. Billing policy is to bill in advance for the service.
How do I enter or change my credit card information?
Go to Account Info and look for Automatic Payment Info. Click on the link to the right called, Click Here to Change. You will be asked to enter your password and you're your credit card information.
My account is inactive. Can I still receive a fax?
No. Inactive accounts can't receive a fax.
I want to Cancel my account. What do I do?
Send an email to support@docuharbor.com with your account name and docuharbor fax number and that you want to cancel your account.

DOWNLOADS

Calyx POINT Property Information: Download Export Template

Instructions to download the Calyx POINT Export Template

  1. Click on the "Download Export Template" link above
  2. Save the template to your computer by clicking the "Save" button
  3. Select a location to save the file. The template MUST be saved to the Calyx POINT DATAEXP folder. The default location for the DATAEXP folder is: C:\PNTTEMPL\DATAEXP
  4. Click "Open" to start the download

docuharbor PDF Format User Guide: Download docuharbor User Guide

CONTACT INFORMATION

For assistance, email support@docuharbor.com or call: US +1 866-496-1002.

For more information about docuharbor or sales inquiries, email support@docuharbor.com or call: US +1 866-496-1002.

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